As nonprofits serving individuals with disabilities we are all at are at a pivotal time when it comes to digital transformation. As artificial intelligence (AI) and automation become more prevalent, so do the opportunities and risks associated with them. For our mission-driven organizations, adopting technology isn’t just about efficiency; it’s about equity and expanding the reach of essential services.
The urgency to modernize tech infrastructure is compounded by the rise of AI tools that promise streamlined client services, from virtual assistants to automated case management. These innovations can provide 24/7 support, reduce administrative overhead, and free up staff for more complex tasks. However, the challenge lies in ensuring that these tools are accessible to all, including the people we serve with cognitive, sensory, or physical disabilities.
Smaller organizations may face a double-bind: they lack the resources to adopt these technologies and also the expertise to ensure digital accessibility. This creates a widening gap in service delivery equity and can unintentionally exclude the very communities we aim to support. Furthermore, without a proactive approach, nonprofits risk implementing AI in ways that reflect or reinforce existing biases in service provision or data interpretation.
Best Practices for Inclusive Tech Adoption:
- Start with accessibility by design. The Web Content Accessibility Guidelines (WCAG) are standards for digital accessibility, guiding the creation of inclusive websites, apps, and documents. Many U.S regulations require WCAG conformance. Work with vendors or consultants familiar with WCAG and other accessibility standards. Build accessibility testing into every phase of development.
- Engage the disability community. Involve members you serve and staff with disabilities in testing and feedback. Their lived experience provides crucial insight into usability and potential barriers.
- Invest in training. Upskill staff and board members on digital tools, cybersecurity, data ethics, and emerging tech trends. Create digital champions within your team to support ongoing learning.
- Leverage collaborative tools. Seek shared platforms with peer organizations to reduce costs and improve scalability. Consider pooling resources for shared IT consultants or open-source tech projects.
- Audit your digital equity. Regularly assess how your digital services perform across different user groups. Use surveys, usability testing, and analytics to identify gaps.
By prioritizing digital inclusion, we not only improve internal efficiency but also honor our commitment to serve everyone equitably. It also positions us to be more competitive for tech-focused funding opportunities and better equipped to meet future compliance standards around digital accessibility.